Terms and conditions

1 Scope

Where validly agreed, these terms apply to contracts between VOLQID GmbH, Gurkensteig 9, 13159 Berlin, and property owners, owners’ associations and businesses. They cover both businesses and consumers under sections 13 and 14 of the German Civil Code (BGB). Contracts supplying electricity or other utilities to tenants are outside their scope. Individually agreed provisions take precedence.

2 Contract and scope of services

A contract is formed through matching declarations by the parties. A website enquiry alone is not an order. Services, price, contractual role, dates and any technical specifications are defined in the offer or individual contract. These terms must be made available before the contract is concluded and validly incorporated. Website publication alone is insufficient.

3 Free initial assessment and on-site building audit

(1) Free initial assessment: On request, VOLQID offers a free initial assessment by video call (usually 30 to 45 minutes), based on the details and documents provided by the client. It gives initial, non-binding orientation on goals, possible energy potential and sensible next steps. A site visit, measurements, calculations, written reports and specialist design are not included. The appointment is made upon confirmation by VOLQID; a website enquiry alone does not create a right to a particular appointment.

(2) On-site building audit: An on-site building audit is carried out only on the basis of a separate agreement in text form setting out its scope and date. For buildings in Berlin and Brandenburg, the agreed on-site building audit is free of charge. For buildings outside Berlin and Brandenburg, the scope and fee, including any travel costs, are agreed before the commission; without such an agreement, the client incurs no costs. VOLQID usually provides the written report within 10 working days of the site visit, provided the agreed documents and access are available.

(3) The services offered free of charge under paragraphs 1 and 2 create no payment obligation and do not require a subsequent order. Further paid services are agreed separately before they are commissioned.

(4) The initial assessment and the building audit do not replace formal energy advice (such as an individual renovation roadmap), heat load calculations, building regulation checks or qualified specialist design unless such services are expressly agreed. Results are indicative values within the meaning of section 8. Complementary specialist services by third parties, such as thermography or blower door tests, are not included; if the client commissions them, section 4 applies.

4 Advice and direct specialist contracts

For advice, project management and coordination, the individual contract determines whether services or a specified result are owed. Where the customer contracts directly with specialist firms, their services are governed by those direct contracts. This does not make VOLQID the seller or executing contractor. VOLQID remains responsible under statutory rules for its own advisory, selection and coordination obligations. Acting on behalf of the customer requires a separate power of attorney.

5 VOLQID supplies and works

Where VOLQID is the seller or contractor, the individual contract defines the supply scope, installation, interfaces, ownership, dates, payment and any maintenance. Subcontracting does not release VOLQID from its own contractual obligations. Sales, contracts for work and construction services are subject to the relevant statutory provisions. Consumer construction contracts and specific system operating, leasing and energy supply contracts require additional documents tailored to the particular contract. These terms do not incorporate VOB/B, Germany’s standard construction contract conditions.

6 Cooperation and changes

The customer provides available information required for the agreed project and access that can lawfully be granted. Permits, grid connection, metering and responsibilities are agreed for each project. Additional services and price changes require agreement; VOLQID has no general unilateral right to change prices. Delays and their effects are communicated promptly and handled under statutory rules.

7 Fees and payment

The agreed prices apply. Consumers are quoted total prices including VAT and required additional costs. Advances and interim payments are requested only under valid agreements within statutory limits. Payment due dates, default, set-off and rights to withhold payment follow statutory provisions unless the individual contract contains a permissible alternative.

8 Projections and funding

Financial viability, yield and savings calculations are based on the stated assumptions and are not guaranteed results unless a guarantee is expressly agreed. VOLQID nevertheless owes the agreed professional preparation of these calculations. Funding decisions, energy prices and tax outcomes are not guaranteed. Tax and legal advice is provided only by authorised persons.

9 Acceptance and defects

Acceptance is required only where the agreed contract and law require it. Statutory conditions for deemed acceptance remain applicable; mere use is not automatically acceptance. Defects, supplementary performance, withdrawal from the contract, price reduction, damages and limitation periods are governed by statutory provisions. These terms do not shorten statutory warranty periods.

10 Liability and termination

Liability follows statutory provisions. These terms contain no exclusion of liability or general liability cap. Termination, withdrawal from the contract and their consequences follow the contract and law; mandatory customer rights remain unaffected.

11 Consumers and cancellation

Before concluding a contract, consumers receive the required information and, for distance contracts or contracts concluded away from business premises where required by law, appropriate cancellation instructions and a model form on a durable medium. Any declarations required for services to start early are obtained separately. These terms do not waive cancellation rights. The linked instructions apply to services; for goods deliveries and consumer construction contracts, consumers receive separate contract-specific instructions.

12 Governing law and contract language

German law applies. Consumers retain the protection of mandatory rules of their country of habitual residence where applicable under conflict-of-law rules. No exclusive jurisdiction is agreed for consumers. The contract language is specified in the individual contract. The Polish and English versions aid understanding and do not restrict consumer rights.

13 Data protection and deletion reviews

Closed enquiries without an order are reviewed at least monthly for any continuing need to retain data. Personal data that is no longer needed is deleted without undue delay unless a documented statutory or other lawful retention reason applies. The review is not a minimum retention period and does not restrict statutory data-subject rights. Details of processing and your rights are provided in our privacy policy.

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